YOUR BIGGER, BOTTOM LINE
As your centralized, customer experience
vendor partner, we will significantly lower your overhead costs and increase customer retention. This will yield a bigger bottom line and improve visibility into your entire operation.
- Improving customer service will increase retention and reduce acquisition costs.
- Centralizing customer service allows you to isolate and correct problems faster.
- Outsourcing customer service noticeably lowers payroll and infrastructure costs.
- Virtualizing customer service provides unlimited redundancy and flexibility.
- Co-managing customer service with us will give you more stability and net profit.
Give us your expected monthly volume and we’ll give you exceptionally low hold times.
Our entire company is completely cloud-based which means there are no limits to how pliable we can be. We have no minimum or maximum seat restrictions and we can quickly flex up or down based on your specific needs.
- Our streamlined recruiting process allows us to attract, screen and hire the best personalities, quickly.
- We have the unique advantage to hire talent from anywhere in the US which means our funnel is always active.
- If there are particular communities your business would like to help, we’ll partner with you to hire there.
- Our online training program is the most efficient way to teach the ins and outs of your campaign so we can be helping your customers, faster.
In most cases, we can cut your in-house or outsourced customer service expenses by up to 60%
We have no brick & mortar facilities to maintain, no physical infrastructure to manage and the lowest overhead costs imaginable. This means we provide an amazing customer experience, using only US talent, for a price most offshore alternatives can’t touch.
When you partner with us, side-by-side, we’ll make IT happen.
Our ability to produce impractical, nearly impossible results is quite impressive. When you challenge a team of talented individuals who are passionate about exceeding expectations you tend to get what you pay for.
- Recruiting – Let’s analyze the eb and flow of your monthly call volume to determine the best strategy.
- Training – Let’s work together on building the most effective training curriculum to get new talent up to speed quickly.
- Quality – Let’s define key metrics to proactively measure our performance
- Consistency – Let’s create incentive plans to boost morale, challenge efficiency and turn seasoned agent’s into mentors.
Providing the best customer experience isn’t just our mission, it’s our calling Romans 10:2
We LOVE your customers and we take pride in serving them. As an extension of your business, there is no greater joy for us than earning their smile and helping you nurture long-term, thriving relationships.