Say Yes to the Dress

October 28th, 2016

Working from home. Ahh, don’t you love the sound of it? If you’ve never done it, my guess is you have this romantic vision in your head of a nice cup of coffee, the television on your favorite show or...

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Save the American Dream

October 18th, 2016

There is a picture on my desk which reads “Discovery: A company that will go to the ends of the earth for its people will find that it can hire them for about 10% of the cost of Americans.”...

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3 Customer Service Myths

September 12th, 2016

We have all had more than our fair share of bad experiences with call center Customer Service. When calling our local bank or utilities company yet having to talk to a foreign voice from a faraway lan...

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Lorax: The American Story

September 10th, 2016

As I was watching the Lorax this weekend with my family, my mind shifted to business. I couldn’t get over how the story of The Lorax correlated with America’s story over the course of the last three d...

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A Perfect Example

August 18th, 2016

My family and I went to try the new Habit Burger in our town. Their marketing genius of their slightly addicting game app brought us into the restaurant but the customer service is what will keep us g...

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Serviced By America

August 15th, 2016

Throughout history optimism, ingenuity and entrepreneurship have been the foundation for global economic growth however greed has always been its counterbalance. When the global corporate mission was ...

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